Privacy Policy

1. Personal Information We Collect

1.1 Information You Provide

• Name
• Email address
• Phone number
• Shipping information
• Payment information (processed by secure third-party payment providers)
• Order history
• Account login details (if you create one)
• Information you submit via forms, email, social media, or customer support

1.2 Information We Collect Automatically

• IP address
• Device details
• Browser type
• Pages viewed and actions taken
• Cookies and tracking technologies

1.3 Sensitive Information

We do not collect sensitive information.

2. How We Collect Personal Information

We collect information when you:

• Visit our website
• Make purchases
• Create an account
• Subscribe to newsletters
• Contact customer support
• Enter promotions or surveys
• Interact with our social media

We may also receive data from: payment processors, shipping carriers, analytics and marketing tools.

3. Why We Collect Your Personal Information

3.1 To Provide Our Services

• Fulfil and deliver orders
• Process payments
• Manage returns or exchanges
• Provide customer service

3.2 To Improve Your Experience

• Enhance website functionality
• Personalise content
• Analyse site performance

3.3 For Marketing

Send promotional emails, updates, and offers; provide personalised advertising. You can unsubscribe at any time.

3.4 Legal & Security Purposes

• Prevent fraud
• Comply with legal obligations
• Secure our systems

4. Sharing Your Personal Information

We may share information with trusted third parties such as:

4.1 Service Providers

• Payment gateways (e.g., PayPal, Stripe)
• Shipping and fulfilment partners
• Hosting providers
• IT and security providers
• Marketing and analytics platforms

4.2 When Required by Law

We may disclose information to comply with legal obligations or government authorities.

4.3 Business Transfers

If NYO PTY LTD is sold or restructured, customer information may be transferred to the new entity.

5. Overseas Disclosure

Some service providers may store or process data overseas, including in the USA, UK, EU, and Asia. We take reasonable steps to ensure these providers comply with privacy standards consistent with Australian law.

6. Security of Personal Information

We use reasonable administrative, technical, and physical safeguards to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Payment details are not stored by us.

7. Access to and Correction of Personal Information

You may request to: access your personal information; correct inaccurate or outdated information. Contact us using the details in Section 14. We will respond within a reasonable timeframe.

8. Marketing Communications

By subscribing, you consent to receive: promotions, product updates, special offers. You can unsubscribe anytime using the link in our emails or by contacting us.

9. Cookies and Tracking

We use cookies and similar technologies to: enable website features; improve user experience; analyse traffic; deliver targeted advertising. You may disable cookies in your browser settings, though some features may not work.

10. Retention of Information

We keep personal information only as long as necessary for: order fulfilment; legal compliance; accounting; security and fraud prevention. Data is securely deleted or anonymised when no longer needed.

11. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of third-party sites.

12. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from minors.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website and is effective immediately upon posting.